Job Overview:

This position oversees the operations and the service delivery system of special programs/grants/contracts and provides guidance to staff on the implementation of such programs as: National Emergency Grant (NEG); Project GROW; and/or Migrant Seasonal Farm Workers (MSFW). The position ensures that staffs provide quality customer service, facilitates the provision of workforce services for the appropriate programs/grants/contracts and provides executive, managerial and administrative leadership to carry out directives. The position develops solutions, makes recommendations for improvement, participates in problem resolution and is accountable for all system and staff performance relating the programs/grants/contracts. Analyzes existing and proposed programs, policies, and services to ensure their equitability and responsiveness to customer needs. Provides recommendations for improvements in customer service systems, relations and administration. Implements programs and services targeted to specific customer needs. Serves as liaison to develop and maintain relations with community groups and complaint/regulatory agencies.

Pay: DOE 

Duties and Responsibilities:

• Oversees the day-to-day operations and activities of special programs/grants/contracts

• Accountable for meeting and exceeding contracted performance measures for applicable special programs/grants/contracts and works with allotted budget to serve customers and meet expenditure benchmarks as appropriate.

• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.

• Advises, mentors, trains and motivates staff to achieve the applicable goals of the programs/grants/contracts and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.

• Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.

• Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).

• Ensures customer information remains confidential at all times and maintains the integrity of all records at the career center.

• Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable time frames

• Handles multiple priorities and remains effective under pressure.

• Reviews and approves all applicable financial assistance requests and submits to Fiscal for processing.

• Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.

• Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.

• Collaborates with all applicable workforce system stakeholders, develops partnerships and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.

• As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement; develops a team approach to problem resolution.

• Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action.

Preferred Education/Experience:

• Bachelor’s degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or

• Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or

• High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.

• Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.

• Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.

• Strong leadership skills, ability to motivate staff and provide advice to management.

• Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).

• Ability to develop strategies and solutions.

• Strong knowledge of effective management techniques and practices, including: planning, strategy development and implementation, assessment of outcomes and accountability.

• The position is in the Workforce Solutions service delivery area.  A Career Center Manager must be able to relocate anywhere in the service delivery area.

• Valid driver’s license with good driving record.

• Must be organized and detail oriented.

• Bilingual in English and Spanish preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required

COMPANY OVERVIEW:                             

  C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

EEO/AA

 C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

JOB CODE: CAP - 8810E1-2-MSP